Your privacy is not merely a legal obligation for Kiss 9 — it is our moral responsibility to every member. This document clearly and transparently explains how we handle your personal data.
Six core principles that guide how we handle every member's personal data
All Kiss 9 members' personal data is stored on servers encrypted to AES-256 standards — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB.
Kiss 9 members have the full right to access, correct, download, or request deletion of their personal data at any time through their account settings or by contacting us directly.
Kiss 9 has never sold, rented, or traded members' personal data to any third party for marketing purposes, and will never do so without the explicit consent of the member concerned.
We only collect data that is strictly necessary to provide Kiss 9 services. No excess data is collected — the principle of data minimisation is fundamental to our privacy policy.
The Kiss 9 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations to protect members' personal data seriously.
In the event of any data breach involving member information, Kiss 9 is committed to notifying affected members within 72 hours of the breach being detected and confirmed.
This Privacy Policy ("Policy") is published by Kiss 9 ("we", "Platform", "Kiss9") and applies to all members and users who access or use the Kiss 9 platform through any channel — including the website, mobile app, and other related services.
Kiss 9 is committed to protecting the privacy of every individual who interacts with our platform. This Policy clearly sets out the types of personal data we collect, how that data is used, who may access it, and what rights you have as a data subject.
We encourage you to read this document carefully. By registering for or continuing to use Kiss 9's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and takes effect from 1 January 2026, superseding all previous versions.
Kiss 9 only collects personal data that is strictly necessary to operate the platform and deliver the best experience to our members. The categories of data we collect include:
| Data Category | Data Examples | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Required |
| Contact Data | Phone number, email address | Required |
| Financial Data | Bank account number, deposit & withdrawal records | Required |
| Technical Data | IP address, device type, browser, OS | Automatic |
| Usage Data | Betting records, games played, active hours | Automatic |
| Communication Data | Support chat records, emails, complaints | Where applicable |
Important note: Kiss 9 does not collect sensitive data such as health information, sexual orientation, religious beliefs, political views, or biometric data, except where required by law for identity verification purposes.
Personal data for Kiss 9 members is collected through various channels depending on the nature of your interaction with our platform:
Kiss 9 uses collected personal data solely for lawful, necessary, and platform-relevant purposes. The primary purposes of data use include:
Kiss 9 will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.
Kiss 9 does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. However, there are limited circumstances in which we may need to share your data with certain parties:
In all data-sharing situations described above, Kiss 9 ensures that recipient parties are bound by appropriate confidentiality and data protection obligations.
Protecting the personal data of Kiss 9 members is among our highest technical priorities. We implement multiple layers of security to keep your data safe at all times:
Kiss 9 retains members' personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law in Malaysia.
Once the retention period expires, your personal data will be securely deleted or anonymised in a way that can no longer be linked back to your identity.
Kiss 9 uses cookies and similar tracking technologies to enhance platform functionality and performance, and to better understand how members use our services.
Types of Cookies We Use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Kiss 9 platform. For more information on managing cookies, please refer to your web browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data held by Kiss 9:
You have the right to request a copy of the personal data we hold about you. Kiss 9 will respond within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting the Kiss 9 support team.
You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
You have the right to object to the processing of your personal data for direct marketing purposes at any time by contacting us.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of the rights above, please contact the Kiss 9 privacy team at privacy@kiss9.onl or via the in-platform live chat. Your request will be processed within 21 business days.
Kiss 9 maintains a strict zero-tolerance policy against the use of its platform by minors. Kiss 9 services are exclusively for individuals aged 18 years and above only.
We do not intentionally collect, process, or store personal data of individuals under the age of 18. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete it and investigate how it occurred.
If you believe a child has registered an account on Kiss 9 or that a child's data has been collected in error, please contact us immediately at support@kiss9.onl. We will investigate and respond promptly.
Kiss 9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Every amendment will be accompanied by a new "Updated" date at the top of this document.
For material amendments — that is, changes that significantly affect how we use your personal data — Kiss 9 will notify you via registered email or in-platform notification at least 14 days before those amendments take effect.
Continued use of the Kiss 9 platform after amendment notifications have been sent will be considered acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding how Kiss 9 handles your personal data, or wish to exercise any of the privacy rights set out in Section 9, please contact our Data Protection Officer (DPO) through the following channels:
The Kiss 9 privacy team will receive and acknowledge your request within 3 business days and resolve all privacy-related enquiries within 21 business days from the date of receipt.
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe Kiss 9 has not complied with the requirements of PDPA 2010. However, we encourage you to contact us first so that we may resolve any concerns directly and promptly.
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